Course Overview:

This intensive workshop is designed to equip you with the essential skills and techniques to effectively manage and resolve conflicts in both personal and professional settings. Through interactive modules and practical exercises, you will learn about the nature of conflict, communication strategies, negotiation techniques, and how to foster a collaborative environment. By the end of the day, you will have a comprehensive understanding of conflict dynamics and the tools to handle conflicts constructively.

Target Audience:

• Managers and Team Leaders: Individuals responsible for leading teams and resolving conflicts within their groups.
• HR Professionals: Those involved in managing workplace disputes and fostering a positive work environment.
• Project Managers: Individuals managing projects and seeking to improve team collaboration and conflict resolution.
• Entrepreneurs and Business Owners: Leaders aiming to build cohesive and harmonious teams within their organizations.
• Anyone Interested in Conflict Resolution: Individuals who want to understand and improve their conflict management skills.
  

Prerequisites:

• Basic Understanding of Team Dynamics: Familiarity with team roles and interactions can help in applying the concepts learned.
• Willingness to Participate: Being open to engaging in discussions and activities will maximize the benefits of the course.
• Self-Assessment: A preliminary self-assessment of your current conflict management style can provide a baseline for improvement.
• Experience in Team Settings: Prior experience working in or leading teams will be beneficial.
  

What's included:

• 1 day workshop mode training
• Experienced behavioral consultant delivering the class
• Discussion on concepts & best practices to apply
• Conclusion & action plan for effectively managing and resolving conflicts

Course Objectives and Exercises

Module 1: Understanding Conflict

• Objective: Gain a foundational understanding of the nature and types of conflict.
• Topics Covered:
  • Definition and sources of conflict
  • Types of conflict (e.g., interpersonal, intrapersonal, organizational)
• Exercise: Conflict Identification Activity
  • Activity: Participants identify and categorize conflicts they have experienced or observed.
  • Objective: Recognize different types of conflict and their sources.

Module 2: Communication Skills for Conflict Resolution

• Objective: Develop effective communication skills to manage and resolve conflicts.
• Topics Covered:
  • Active listening and empathy
  • Non-verbal communication
  • Constructive feedback
• Exercise: Active Listening Role-Play
  • Activity: Participants practice active listening and empathetic communication in pairs.
  • Objective: Enhance communication skills to better understand and address conflicts.

Module 3: Conflict Resolution Strategies

• Objective: Learn various strategies and approaches to resolve conflicts.
• Topics Covered:
  • Conflict resolution styles (e.g., avoiding, accommodating, competing, compromising, collaborating)
  • Choosing the appropriate strategy for different situations
• Exercise: Conflict Resolution Style Assessment
  • Activity: Participants assess their own conflict resolution styles and discuss the pros and cons of each.
  • Objective: Understand personal conflict resolution preferences and how to adapt them.

Module 4: Negotiation Techniques

• Objective: Develop negotiation skills to reach mutually beneficial agreements.
• Topics Covered:
  • Principles of effective negotiation
  • Techniques for successful negotiation
  • Building win-win solutions
• Exercise: Negotiation Simulation
  • Activity: Participants engage in a negotiation scenario to practice their skills.
  • Objective: Apply negotiation techniques to achieve positive outcomes.

Module 5: Managing Emotions in Conflict

• Objective: Learn strategies to manage emotions during conflicts.
• Topics Covered:
  • Understanding emotional triggers
  • Techniques for emotional regulation
  • Maintaining composure under pressure
• Exercise: Emotional Regulation Practice
  • Activity: Participants practice techniques for managing emotions in conflict situations.
  • Objective: Develop skills to stay calm and focused during conflicts.

Module 6: Fostering a Collaborative Environment

• Objective: Create an environment that minimizes conflict and promotes collaboration.
• Topics Covered:
  • Building a culture of trust and respect
  • Encouraging open communication
  • Team-building activities
• Exercise: Team Collaboration Exercise
  • Activity: Participants engage in a team-building activity designed to enhance collaboration and trust.
  • Objective: Foster a collaborative and supportive team environment.

Module 7: Developing a Conflict Management Plan

• Objective: Create a personalized plan for managing and resolving conflicts.
• Topics Covered:
  • Setting conflict resolution goals
  • Identifying resources and support
  • Monitoring and adjusting the plan
• Exercise: Action Plan Development
  • Activity: Participants create a personalized conflict management plan outlining their goals and strategies.
  • Objective: Develop a concrete plan for effectively managing and resolving conflicts.