Course Overview:

"Effective Delegation" is a one-day program designed to equip new supervisors with the essential skills and strategies for delegating tasks effectively. Delegation is a critical supervisory skill that not only empowers team members but also allows supervisors to focus on higher-priority tasks. This course will help participants understand the principles of delegation, identify tasks suitable for delegation, and develop the confidence to delegate effectively while maintaining accountability.

Target Audience:

• New supervisors or team leaders.
• Aspiring supervisors looking to enhance their delegation skills.

Pre-requisites:

• Basic understanding of team roles and responsibilities.
• Some experience in managing or overseeing the work of others.

What's included:

• 1 day workshop mode training
• Experienced behavioral consultant delivering the class
• Discussion on concepts & best practices to apply
• Personalized action plan outlining tasks to delegate, to whom, and how to monitor progress and provide feedback.

Program Outline:

Session 1: Introduction to Delegation

• Overview of Delegation:
  • Definition and importance of delegation in supervisory roles.
  • The benefits of effective delegation for supervisors and team members.
• Exercise: Delegation Self-Assessment
  • Participants complete a self-assessment to evaluate their current delegation skills and identify areas for improvement.

Session 2: Identifying Tasks for Delegation

• Criteria for Delegation:
  • How to determine which tasks should be delegated.
  • Balancing workload and maintaining control over key responsibilities.
• Exercise: Delegation Decision-Making
  • Participants work in pairs to review a list of tasks and decide which ones should be delegated, justifying their choices.

Session 3: Choosing the Right Person

• Matching Tasks to Skills:
  • Understanding team members’ strengths and weaknesses.
  • Aligning tasks with individual skills and career development goals.
• Exercise: Team Capability Mapping
  • Participants map out the skills and capabilities of their team members and match them with potential tasks for delegation.

Session 4: Communicating Delegation Clearly

• Setting Expectations:
  • How to clearly communicate tasks, deadlines, and expectations.
  • Ensuring mutual understanding and setting up for success.
• Exercise: Role-Playing Delegation Scenarios
  • Participants engage in role-play activities, practicing how to delegate tasks clearly and effectively with a partner.

Session 5: Monitoring and Providing Feedback

• Balancing Oversight with Autonomy:
  • Techniques for monitoring progress without micromanaging.
  • Providing constructive feedback and support to team members.
• Exercise: Feedback Simulation
  • Participants practice giving feedback on delegated tasks in a supportive and constructive manner.

Session 6: Overcoming Delegation Challenges

• Common Barriers and Solutions:
  • Addressing fears, trust issues, and other barriers to effective delegation.
  • Strategies for overcoming these challenges and building a culture of trust.
• Exercise: Group Discussion: Delegation Challenges
  • Participants discuss common delegation challenges they face and brainstorm solutions as a group.

Session 7: Creating a Delegation Action Plan

• Developing a Personal Delegation Strategy:
  • Creating a step-by-step plan to implement effective delegation in their supervisory role.
• Exercise: Delegation Action Plan
  • Participants develop a personalized action plan outlining tasks they will delegate, to whom, and how they will monitor progress and provide feedback.

Closing and Review

• Summary of Key Takeaways
• Q&A Session
• Wrap-up and Next Steps