Course Overview:

This program is designed to equip new supervisors with the essential skills and knowledge needed to lead teams effectively. The course covers core supervisory responsibilities, including communication, delegation, performance management, and conflict resolution. Through a mix of interactive lectures, group discussions, role-playing exercises, and case studies, participants will gain practical tools to enhance their leadership capabilities and foster a productive team environment.

Target Audience:
Newly appointed supervisors or individuals preparing to step into a supervisory role. It also recommended as a Refresher training for existing managers.

Pre-requisites:
No prior supervisory experience is required, but participants should have a basic understanding of their organizational processes and team dynamics.

What's included:

• 2 day workshop mode training
• Experienced behavioral consultant delivering the class
• Discussion on concepts & best practices to apply
• Conclusion & action plan for effective team supervision.

Day 1: Understanding and Building Core Supervisory Skills

Welcome and Introduction

• Overview of course objectives and agenda
• Icebreaker activity: “Supervisor Superpowers” - Participants share qualities they believe are essential for a supervisor

Role of a Supervisor

• Understanding the transition from team member to supervisor
• Key responsibilities and challenges
• Exercise: “Defining Your Role” - Participants outline their perceived role and responsibilities as a supervisor

Effective Communication Skills

• The importance of clear and concise communication
• Active listening and providing constructive feedback
• Exercise: “Communication Role-Play” - Simulated scenarios where participants practice giving and receiving feedback

Delegation and Time Management

• Techniques for effective delegation
• Prioritizing tasks and managing time efficiently
• Exercise: “Delegation Simulation” - Participants practice delegating tasks in a controlled scenario

Building and Leading a Team

• Understanding team dynamics and motivating team members
• Strategies for fostering collaboration and trust
• Group Activity: “Team Building Challenge” - Teams work together on a problem-solving exercise to reinforce teamwork principles

Q&A and Reflection

• Open discussion on Day 1 learnings
• Reflection exercise: Participants jot down key takeaways and areas for improvement

Day 2: Enhancing Supervisory Effectiveness

Recap of Day 1

• Quick review of key concepts from Day 1

Performance Management

• Setting clear expectations and goals
• Conducting performance reviews and providing constructive criticism
• Exercise: “Performance Review Role-Play” - Participants engage in mock performance review sessions

Conflict Resolution

• Identifying sources of conflict and understanding conflict resolution styles
• Techniques for resolving conflicts effectively
• Exercise: “Conflict Resolution Scenarios” - Participants analyze and resolve workplace conflict scenarios

Decision Making and Problem Solving

• Critical thinking and decision-making processes
• Tools and techniques for effective problem-solving
• Group Activity: “Decision-Making Workshop” - Participants work through real-world supervisory challenges and make decisions

Building Resilience and Managing Stress

• Strategies for managing stress and building resilience in a supervisory role
• Maintaining work-life balance
• Exercise: “Stress Management Techniques” - Participants practice techniques to manage stress effectively

Developing a Personal Action Plan

• Participants outline a personal development plan to enhance their supervisory skills
• Setting short-term and long-term goals

Wrap-Up and Course Evaluation

• Final Q&A session
• Course feedback and evaluation
  

This structured program is designed to ensure that new supervisors leave with practical tools and a confident approach to managing their teams effectively.